Refund policy

Return & Refund 

Effective Date: July 25, 2026

Welcome to Rizqora!

At Rizqora, we are committed to providing a safe and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we will work with you to resolve the issue as quickly as possible.

Please read this policy carefully before requesting a return, refund, or exchange.

1. Return Eligibility

You may request a return, replacement, or refund if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • Your order is missing an item or accessory.

  • The product is significantly different from the product ordered.

To qualify, you must:

  • Contact us within 36 hours of delivery.

  • Keep the product unused and in its original condition.

  • Keep all original packaging, tags, manuals, and accessories.

  • Provide your order number and an unboxing video for claims involving damage, defects, incorrect products, or missing items.

2. Exchange Policy

Eligible products may be exchanged if:

  • The wrong product was delivered.

  • The product arrived damaged or defective.

  • An item or part is missing.

Exchanges are subject to product availability. If a replacement is unavailable, a refund may be offered instead.

3. Refund Policy

Once your return request is approved and the product (if required) has been inspected:

  • Inspection: 1–2 business days

  • Approval Notification: Email or WhatsApp

  • Refund Processing: 5–7 business days

Refunds will be issued to the original payment method whenever possible.

4. Change of Mind Returns

If you wish to return a product because you changed your mind:

  • The item must be unused and in its original packaging.

  • Approval is at Rizqora's discretion.

  • Return shipping costs are the customer's responsibility.

Original shipping charges (if any) are non-refundable.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products.

  • Products that have been used, washed, or altered.

  • Products returned without original packaging.

  • Claims reported after 36 hours of delivery.

  • Gift cards or digital products (if applicable).

  • Items marked as non-returnable on the product page.

6. Order Cancellation

Orders can be canceled only before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. If eligible, you may request a return after delivery according to this policy.

Customized or made-to-order products cannot be canceled once production has started.

7. Return Shipping

If the issue is caused by Rizqora or our fulfillment partner (such as a damaged, defective, incorrect, or missing item), we will provide an appropriate solution, which may include a replacement or refund.

For approved returns due to personal preference, customers are responsible for return shipping charges.

8. Delivery Delays

Estimated delivery times are provided for convenience and may be affected by:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Customs or government regulations

  • Other events beyond our control

If your order has not received any tracking updates for an extended period, please contact our support team for assistance.

9. Refused Deliveries

If a shipment is refused without a valid reason after dispatch, any non-recoverable shipping and handling costs may be deducted from the refund, where applicable.

10. How to Request a Return

Please email our support team with:

  • Order Number

  • Full Name

  • Registered Email Address

  • Description of the issue

  • Clear photos of the product

  • Unboxing video (required for damaged, missing, or incorrect item claims)

Our team will review your request and respond as soon as possible.

11. Contact Us

Rizqora Customer Support

🌐 Website: https://rizqora.in

📧 Email: rizqora.store@gmail.com

🕒 Support Hours: Monday–Saturday, 9:00 AM – 7:00 PM (IST)

Thank you for shopping with Rizqora. We appreciate your trust and are committed to providing quality products and reliable customer service.