Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery across India typically takes 7–15 business days, depending on your location.
2. How can I track my order?
Once your order is shipped, you'll receive a tracking number by email. You can also track your shipment through our Track Your Order page.
3. What payment methods do you accept?
We accept secure payments through Razorpay, including:
- 💳 Credit Cards
- 💳 Debit Cards
- 📱 UPI
- 🏦 Net Banking
- 💰 Popular Wallets (where supported)
All payments are processed securely through Razorpay to help protect your information.
4. Can I return a product?
Yes. We accept returns for eligible items according to our Return & Refund Policy. Please contact us before returning any product.
5. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos or videos. Our support team will assist you as quickly as possible.
6. Can I cancel my order?
Orders can only be cancelled before they are processed and shipped. If you wish to cancel your order, please contact us immediately at rizqora.store@gmail.com.
7. How can I contact RIZQORA?
You can contact RIZQORA through WhatsApp or email. Our support hours are Monday–Saturday, 10:00 AM–6:00 PM IST.
💬 WhatsApp Support: Chat with us on WhatsApp
📧 Email: rizqora.store@gmail.com
We usually respond within 24 business hours.
8. Do you ship internationally?
No. At the moment, RIZQORA ships only within India. We plan to expand to international shipping in the future.
9. Are your products high quality?
Yes. We carefully select products from trusted suppliers and strive to offer high-quality products at competitive prices.
10. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to help protect your personal and payment information.